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Getting started

Install, sign up, and run your first sync.

Create an account and invite your team Connect a directory and run your first sync

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Sync issues

Diagnose and recover from failed syncs.

Microsoft syncs are failing — directory access lost Sync is stuck at 0% or shows zero contacts Contacts are missing on a specific device

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Mobile app

Permissions, install, and BYOD onboarding.

Install RingSync on iOS and grant Contacts permission Force a manual sync

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Account & billing

Seats, invoices, plan changes.

Understanding seat counts and active users Invoices, payment methods, and VAT

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Service status

Live availability of the sync engine, the API and the dashboard.

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Still stuck?

Email support and we'll reply within one business day. Include your tenant ID and the last sync timestamp if it's a sync issue — that's everything we need to diagnose.

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