Data RingSync keeps

The organization Owner can find out what RingSync keeps, for how long, and what it deletes when access is suspended or the organization is deleted.

At a glance

During suspension, syncing is stopped and the dashboard is read-only. The Access suspended banner shows the deletion date: "Permanent deletion scheduled for …". RingSync also sends a warning email to Owners and Admins 7 days before that date, even if they turned operational alerts off.

The reminder schedule for an unpaid invoice is in Invoices, payment and VAT. The retention periods for other data (logs, devices, history) are in Security and data.

After a suspension

• Nothing is deleted before the scheduled date. Until then, the data stays as it is.
• Unpaid invoice. When the invoice is paid, access is restored, the deletion date is cleared and an email confirms it.
• Trial ended. To reactivate access before the deletion date, write to us from Contact us.
• On the scheduled date. RingSync deletes the organization, as described in the next section.

What is deleted with the organization

RingSync deletes an organization in three cases: at the end of the retention period, when the Owner deletes it, or at the request of RingSync support. The deletion is permanent and cannot be restored. It runs these steps:

1. The Stripe subscription is canceled immediately. If Stripe does not answer, nothing is deleted and the operation is retried.
2. The credentials used to connect to each directory (Entra client secret, Google token, service account key) are deleted from the encrypted vault.
3. The organization is deleted, with its directories, settings, seats, sync histories and members.
4. The members' dashboard accounts are deleted, except those that belong to another organization.

The mobile app accounts of the people concerned are deleted later, by the daily cleanup, once they have no seat and no device left (durations in Security and data).

What RingSync keeps after deletion

RingSync keeps a record of the deletion: the organization, the date, the reason, the plan and the subscription status. Members' email addresses are also in that record when the deletion comes from the end of the retention period or from support, and they are erased after 12 months. When the Owner deletes their own account, these addresses are not recorded.

For durations and purposes, see the Privacy Policy.

Delete your organization

1. Open Account → Profile.
2. In Danger zone, click Delete account and organization.
3. Type DELETE to confirm.
4. Click Delete permanently.

This option is available when you are the only active member. Otherwise, transfer ownership to another member first: the message "First transfer ownership of the organization to another member." appears.

Contacts on phones

• Suspension. It stops syncing. It does not remove the contacts already there.
• Organization deletion. RingSync can no longer send anything to the phones. The app removes the contacts of a directory the server no longer lists, during a sync that retrieves the list of directories.
• A phone that no longer contacts RingSync. If the app is uninstalled or the person is signed out, the contacts stay in the phone's address book.

To remove contacts from a phone, see Security and data.