Invoices, payment and VAT

The organization Owner can activate the subscription, choose the payment method, find invoices, enter billing details and follow what happens when a payment is late.

Who can manage billing

Only the Owner can change plan, manage the subscription and edit billing details. Other members see the page without the buttons and the message "Only the organization's owner can change plans or manage billing."

The page opens in Account → Billing and is titled "Billing and usage".

Activate the subscription

The 14-day trial starts with the first connected directory, with no card. Billing is annual. Nothing is charged at activation: billing starts at the end of the trial, for the number of seats at that moment. If the trial ends in less than 48 hours or has already ended, billing starts right away.

1. Open Account → Billing.
2. In Compare plans, click Choose under the plan you want.
3. In the Activate the … plan window, choose Credit card or SEPA direct debit or Payment by invoice.

Prices are on the Pricing page.

Credit card or SEPA direct debit

1. Choose Credit card or SEPA direct debit.
2. Enter the payment method and the billing address in Stripe Checkout, where you are redirected.

The payment method is saved right away. The first charge happens at the end of the trial.

Payment by invoice

1. Choose Payment by invoice.
2. Fill in Legal name, Address, Address line 2 (optional), Postal code, City, Country (ISO) and VAT number (optional).
3. Click Activate billing.

An invoice payable within 30 days is issued at the end of the trial and sent by Stripe. If the VAT number is not accepted, activation still succeeds and the number does not appear on the invoice: check it afterwards in Billing details.

The dashboard does not let you switch from one mode to the other after activation. For a specific request, see Contact us.

Find your invoices

The Invoices section of the Billing page lists the last 10, with Date, No., Amount, Status (Paid, Pending, Draft, Canceled, Uncollectible) and Document (PDF or View). Before the first payment, it shows "No invoice yet".

The Manage subscription button opens the Stripe portal, where you manage your payment methods.

VAT number and billing details

RingSync does not calculate VAT. The VAT number you enter is saved to be printed on your invoices, but RingSync derives no rate from it. For a question about the VAT applied to an invoice, see Contact us.

Once a plan is activated, the Billing details section shows the legal name, address and VAT number printed on your next invoices. Only the Owner sees it. With card or SEPA payment, Stripe Checkout asks for the address but not the VAT number: add it in this section.

1. Click Edit.
2. Correct the fields, including VAT number (optional).
3. Click Save.

RingSync saves a European Union VAT number, for example FR12345678901. If the number is rejected, the message "This VAT number was not accepted. Check its format (e.g. FR12345678901)." appears and nothing is changed.

Change plan

1. In Compare plans, click Upgrade to … or Back to ….
2. Click Confirm.

The change is immediate. When moving up, the prorated difference is added to your next invoice. When moving down, Stripe credits the prorated difference on your next invoice. The limits of the new plan apply right away: see Seats and limits.

Late payment and suspension

When access is suspended, an Access suspended banner appears, with Pay invoice or Choose a plan. Syncing stops and the dashboard becomes read-only. Suspension does not remove the contacts already on phones.

Unpaid invoice. Days are counted from the oldest open invoice that has become due: first failed charge for a card or SEPA payment, 30-day due date passed for payment by invoice.

When the invoice is paid, access is restored and an email confirms it.

Trial ended without a subscription. Access is suspended after the trial ends and an email says so. Permanent deletion is scheduled 30 days later, with a warning email 7 days before. To reactivate access before then, write to us from Contact us.

Emails go to Owners and Admins, even if they turned operational alerts off. For what is deleted and what is kept, see Data RingSync keeps.

Technical details

• Card and SEPA go through Stripe Checkout in subscription mode. The payment methods offered are those enabled in RingSync's Stripe account.
• Payment by invoice creates a Stripe subscription that sends invoices, payable within 30 days.
• The VAT number is saved on the Stripe customer as an EU VAT number, with a copy in RingSync. Stripe's automatic tax calculation is disabled in Checkout.