Create an account and invite the team
An IT administrator creates their organization's RingSync account, invites other administrators and decides who holds ownership of the account.
Create the account
- On the sign-in page, click Create an account.
- Enter your Work email and a password of at least 8 characters, then click Create my account. You can also click Sign up with Google or Sign up with Microsoft.
- With a password, RingSync shows "Check your email" and sends a confirmation link. Click the link to activate the account.
- The first time you sign in, enter the Organization name (your company or team) and click Continue.
You are now the Owner of the organization, which groups your directories, your administrators and billing. You can change its name under Profile, in the Organization card.
Do not create an organization: open the invitation link you received by email. An account can only belong to one RingSync organization. If yours already belongs to an organization, ask for an invitation to another email address.
The 14-day trial
The free 14-day trial starts when you connect your first directory, Microsoft Entra ID or Google Workspace, on the Starter plan. It does not start at sign-up and does not ask for a credit card. As long as no directory is connected, the organization has no plan and no trial in progress. What comes next is described in Invoices, payment and VAT.
Roles
| Role | What it can do |
|---|---|
| Owner | One per organization. Everything an Admin does, plus: billing (change plan, manage the subscription, edit billing details), renaming the organization, deleting a directory and transferring ownership. |
| Admin | Can connect a directory, edit its settings, invite members and manage the team. Cannot manage billing, rename the organization, delete a directory or transfer ownership. |
Team members administer RingSync, which does not mean they receive the contacts. These are two separate lists: see Seats and limits.
Invite a colleague
The number of members depends on the plan: 1 with Starter, 3 with Pro, 10 with Business. Pending invitations count. When the limit is reached, the Invite a member button is greyed out. See Pricing.
- Open Account, then Team (or Team in your account menu).
- Click Invite a member.
- Enter your colleague's Email address. The only role offered is Admin.
- Click Send invitation. The row shows the status Invitation sent.
- Your colleague opens the link from the email and signs in, or creates an account, with the invited address. With another address, RingSync answers "The invitation is intended for a different email address."
The invitation link is valid for 7 days. If the link has expired, open the row's Actions menu and choose Resend invitation. Choose Revoke to cancel the invitation.
Suspend, reactivate or remove a member
In a member's Actions menu:
- Suspend: the member loses access to the dashboard, without touching your directories or your data. Activate restores their access.
- Delete: after confirmation (Remove from the team), the member loses access immediately. To bring them back, invite them again.
You cannot suspend or remove the Owner, nor suspend or remove yourself. A member's role cannot be changed: only the Admin role can be invited, and the Owner role is transferred.
Transfer ownership
Only the Owner can transfer ownership, and only when there is at least one other active member.
- Open Profile, then the Danger zone.
- Under Transfer ownership, click Transfer.
- Select the new owner.
- Click Confirm transfer.
You become an Admin immediately and you cannot undo it without the new owner's consent. An Owner who has other members must transfer ownership before they can delete their account.
Next step
Connect your first directory: Connect a directory.